Senior Re-Implementation Specialist

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Analyze clients’ product usage experience to determine user problems and issues for multiple products.
• Facilitate periodic reviews with clients, determining new requirements and further success through engaging and consultative discussions.
• Manage end-to-end product re-implementation process for clients.
• Handle administrative duties e.g. weekly report.
• Conduct Public Training.
• Assist clients in setting up applications appropriate to their requirements.
• Provide consultancy for clients about best practices of Mekari Software.
• Support and provide problem-solving assistance to clients.
• Gather client requirements and re-implement the system.
• Conduct re-training process if needed.

Requirements:

• Bachelor’s degree from any major.
• Min 1-2 years of experience in Business Development/Aftersales in a SaaS/Tech company.
• Familiar with CRM tools, corporate productivity, and web presentation tools (Microsoft & Gsuite).
• Experience in handling marketing campaigns is a plus.
• Fluent in English is a plus.
• Good analytical and problem-solving skills.
• Comfortable with numbers and meeting clients.
• Excellent written and verbal communication skills.
• Good interpersonal and teamwork skills.
• Familiar with Mekari products (HR / Accounting / CRM).

What You Will Get:

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours and remote work culture with free co-working space services.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Have a great day!