Senior Product Researcher

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”. Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

Position Overview:

Product Researcher that will handle research for dedicated squad. This position will be working closely with the Product Owner and Designer on the Squad. Direct report will be on the respective Lead Researcher on the Tribe. Besides the ability to do end to end research independently, we are also expecting they could help the lead maintain other team members on the team.

A Product Researcher will be responsible for:

• Lead large research initiatives that involve or impact multiple squads.
• Plan the research: form the timeline, discussion guidelines, participant/respondent criteria, how to reach respondent/participant, as well as creating a budget plan for the research.
• Do the research: conduct the fieldwork, be adaptive to team needs and participant needs.
• Synthesize the data, create the report, pull out insights, don't just present the data.
• Follow it up: the process doesn't stop after the report is finished, evangelize it, plan what to do next while still in line with team and company priorities.
• Able to tackle complex projects with multiple variables.
• Able to create research initiatives that align with product goals.
• Ensure the efforts of researches are aligned to the product goals.
• In collaboration with Lead, review the work of researchers, ensure the quality is maintained.

The preferred candidate will demonstrate the below key skills and competencies:

• Bachelor's degree in Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
• Min. 2 years of experience in an applied research setting, or similar.
• Have experience of managing projects, and working in a large, matrixed organization.
• Strong written and verbal communication skills to interview users and convey research findings to clients, stakeholders, and team members.
• Experience with Ms. Excel, or similar data analysis tools.
• Experience in usability testing tools.
• Product research experience in an applied research setting.
• Experience conducting market research and foundational research.
• Excellent command of research questions within a given domain, and of technical tools for the analysis of data within that field.