Senior Product & Map Operations Leader

Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to Know the Team

Working with the Geo Tech Family, Transport, Deliveries, and other tech families, the Product Operations is a lean team and will work with multiple teams and stakeholders to lead strategic projects in Southeast Asia.

Get to Know the Role

As the Senior Product and Map Operations Leader, you will be important to the GEO and Product Tech families. You will lead the daily operations, planning, and overseeing the smooth running of geo operations to ensure our objectives are met. You will oversee and collaborate with teams across different departments, providing constructive feedback and fostering a collaborative environment.

You will set strategic visions and operationalizing them using industry best practices. You will inspire creativity within the team, encouraging an environment that encourages brainstorming and the development of efficient project management strategies.

Your focus on data quality will be crucial, and your ability to handle projects, even beyond the scope of Geo, will be valued. You will manage the operations of our mapping team, ensuring the delivery of high-quality maps.

You will also drive regional mapping projects, and your ability to take on strategic projects outside of Geo will be paramount. You'll reporting to Head of Product Operations. The working arrangement for this role is hybrid.

The Critical Tasks You Will Perform

• Oversee daily operations of the mapping team, ensuring high-quality map delivery.
• Lead team leads on data analysis to support mapping initiatives.
• Coordinate with vendors and monitor project progress for and accurate completion.
• Collaborate with cross-functional teams to drive regional mapping projects.
• Conduct local and regional training sessions, perform quality checks, and handle translation and transcription where needed.
• Lead a lean team from mapping and product operations.
• Plan and execute production activities and motivate the team to accomplish these plans.
• Liaise with leadership to make decisions for operational activities, strategic goals, and budgets.
• Champion proficiency for current industry practices, including productivity, quality, planning, and culture.
• Adhere to Grab's confidentiality procedures and data collection, storage, and sharing policies.

Qualifications

The Essential Skills You Will Need

• Master's Degree in Computer Science, IT, Geography, or equivalent.
• Minimum of 10 years of experience in data processing, geospatial analysis, automation processes, and project management.
• Proficient in QGIS/ArcGIS, SQL, Python, and Google App Script, and solid working experience in generative AI.
• Knowledge of open data sources like OpenStreetMap and the mapping industry's legal rules and guidelines.
• Experience managing groups from multicultural environments and leading cross-functional teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.