Senior Partner Delivery Architect

We're looking for an exceptional Delivery Architect to join the Partner Success organization at Salesforce. You will help partners within our ecosystem create successful customer implementations by acting as a Salesforce delivery subject matter expert. You will engage with our implementation partners to help increase customer value, adoption, and minimize attrition risk. You'll build C-Level relationships with our largest most sophisticated customers and build a network of implementation partners through delivery and technical thought leadership and mentorship.

The Delivery Architect will work across the ASEAN region and operating units to identify potential risk in implementations during the project life cycle. You will provide proactive and reactive implementation and architectural direction specialized to prioritized products. Working alongside Partner Success, the Delivery Architect supports established and emerging key partners and their Partner success strategies, ensuring global coverage of our risk and growth opportunities in the ecosystem.

You are a team player with a collaborative and consultative work-style, able to engage with executives internally and externally to drive alignment and agreement. You will have a high level of personal accountability and the ability to thrive in a high-velocity, dynamic work environment with tight deadlines.

Key Responsibilities:

• Collaborate with partners to provide implementation and technical advisory at points in time during the pre sale and delivery phases of Salesforce implementations (approach, use cases, architecture, delivery plans).
• Identify the risks, assess progress and provide guidance and enhancements needed on implementation and architectural best practices.
• Identify the gaps and enhancements needed on technical and architecture best practices. Work with Partner Success teams across Sales / Delivery / Regions / Scale Programs to incorporate materials as needed for scaled partner success.
• Provide point in time reviews of partner & customer project deliverables (e.g. approach, architecture, staffing plans) to assess progress, provide guidance, assess risks and help address critical issues.
• Identify Success Plan needs & work with partners to position appropriately for the success of the customer.
• Work in partnership with Alliance and Channel (A&C) teams, customer account teams and CSG to mitigate and help resolve red accounts and escalations for assigned partner projects.
• Provide product & partner insights to leadership as part of continuous improvement and evolution of partner success. Liaise with Product as needed during or after implementations to relay Partner feedback.
• Simultaneously engage across multiple projects and partners.

Typical Scenarios:

• Leverage customer success plans to compliment partner delivery and mitigate technical and delivery risk.
• Support partners during pre-implementation scoping and planning to set delivery up for success, eliminating issues before they occur, increasing customer success, reducing escalations, and unlocking growth.
• Identify opportunities for Services co-delivery with partners (e.g. supplement teams with deeper architectural knowledge for complex features and use-cases) and support onboarding and ways of working discussions.
• Provide insights based on experience in the field with partners to support scale plays and other programs to address common challenges across the ecosystem e.g. new product features or regional challenges with specific product sets.

Requirements

• Extensive experience in consulting, technical support, account management or project management — ideally with Salesforce or related applications in a SaaS environment.
• Consultative and customer focused approach.
• Working technical knowledge of Salesforce Core products, best use and how to design, develop and deploy, including knowledge how to integrate the Salesforce platform and ecosystem.
• Professional Services environment experience, ideally within the Salesforce ecosystem.
• Experience and understanding of one or more Salesforce products/platforms including Core Sales and Service Cloud, Salesforce Field Service, Marketing Cloud, SFI, Commerce Cloud, Data Cloud / AI highly recommended.
• Salesforce certifications for Core products (Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce AI Associate, Salesforce Data Cloud Consultant).
• Experience/certified with multiple project delivery methodologies e.g. Scrum or PMP would be beneficial.
• Experience with large scale, technologically sophisticated accounts, who constantly challenge product capabilities.
• Strong communication skills to present and influence credibly at all levels of the organisation, including executive and C-level.
• Competence in analysing technical concepts and translating them into business terms, mapping business requirements to technical features.