Senior Market Manager - Transport

Senior Market Manager - Transport

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

We are seeking a dynamic and passionate Senior Market Manager to join our team at Traveloka. In this pivotal role, you will lead the creation and delivery of mission-critical services and processes that drive the success of Traveloka Flight products, specifically within our Supply side.

You will be responsible for the supply health and growth in key markets across Indonesia. You will be focusing on Traveloka's market presence and strategy in your assigned locale, by generating and converting supply leads, acquiring and maintaining a high-quality portfolio of relevant, attractive, and competitive products, as well as building and maintaining strategic partners relationship management.

As an expert in your assigned market, you will also be developing localized supply management strategies, for both developed destinations and tap new markets, working with counterparts in Marketing, Product, and Operations teams.

Ultimately, Market Management team ensures that Traveloka customers are able to live their way around the globe staying at the most suitable property, enjoy the convenience of varying transportation offerings and experience fulfilling activities while allowing our partners expand their outreach to our diverse customer demands.

In this role, you will:

• Develop deep knowledge of assigned locale and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, including making contributions to market strategies for assigned locale and similar markets.
• Build and maintain partner relationships in assigned product and locale to meet and exceed assigned goals.
• Be responsible for Traveloka's key accounts in assigned locale.
• Analyze and utilize data to provide recommendations and consultations to identify and take actions on strategic opportunities in assigned locales.
• Develop and sustain strong strategic partnerships by providing relevant data insights and high-quality consulting services to Traveloka's airline partners.
• Represent Traveloka in assigned locales, and establish key relationships with local authorities and influencers, including but not limited to tourism boards/bureau, associations, and conferences.
• Fully own assigned product and locale, and use comprehensive understanding to provide input to senior management and officers to develop solutions and improve process effectiveness and scalability.
• Spearhead projects in assigned locales, including but not limited to specific campaigns or partnerships.
• Ensure customer conversions through providing optimum supply offerings from partners.
• Implement scalable strategies and programs to ensure Traveloka's high standards of services to partners for customers.
• Maintain a baseline understanding of dashboards, technical integration process, and various software used to provide the appropriate support to partners.

Requirements

To be successful in this role, you must possess:

• Bachelor's degree in from reputable universities with minimum GPA of 3.5/4.0.
• 4+ years of experience in new sales, account management, customer success and partner support. Experience in hospitality, travel or technology industry is preferable.
• Proven understanding of market management / development, in the assigned locale.
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
• Excellent analytical skills and ability to interpret complex data to drive decision-making.
• Excellent communication and presentation skills in English and assigned locale language, and ability to communicate effectively with clients via phone, email, and in-person, with the ability to present ideas and influence stakeholders effectively.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
• Demonstrate ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• A quick learner to absorb new knowledge in the fast-changing and dynamic industry, and synthesize learnings into strategic growth levers that generate tangible business impacts.
• Passionate about travels and making travels convenient for all diverse interests.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be Southeast Asia’s Leading Travel Platform. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.

With 100+ million downloads in six countries across the SEA region, we aim to keep exploring for better innovations—all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

Our vision is to enrich people’s life by empowering them in fulfilling their unique travel aspirations, seamlessly.