Senior Manager, Consumer Insights

Job Description

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Ensure Customized Research standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
• Identify and recommend enhanced and new services that answer clients' business needs
• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
• Develop plans to cross-sell and introduce new services to current clients
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Build and maintain ongoing relationships with the identified key persons within the client organization
• Attend client planning meetings and contribute by matching NielsenIQ products to client needs
• Ensure staff are trained to handle client requirements
• Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
• Meet and exceed NPS targets to drive a Great customer experience
• Contribute to overall team plan by generating revenue and/or cost-savings ideas

Functional/Technical

• Maintain accurate and up-to-date knowledge of research techniques and applications
• Provide value-added analyses and respond to special requests
• Manage data quality issues by overseeing data inquiry process
• Recommend improvements in work processes within area of responsibility

Organizational Management and Development

• Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

People Management

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
• Provide support, recognition, and feedback to assist employees to achieve their performance standards
• Act as coach, guide, and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements
• Conduct consistent periodic coaching "work with" to observe team members with clients and provide feedback
• Contribute to driving world-class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
• Address professional development goals and needs of direct reports
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedure

Qualifications

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute sales strategy and plan, and be accountable to sales operations, such as forecast and pipeline management. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of NielsenIQ Indonesia.

QUALIFICATIONS

• Bachelor’s Degree in any major from reputable University
• Minimum 5 - 7 years of working experience in Market Research/agency/FMCG/Service/Retail industry
• Working knowledge of research techniques and methodologies, also statistics and multivariate analysis
• Project management experience will be preferred
• Proficient in Microsoft Excel & Powerpoint and/or Google Spreadsheet & Slides
• Good client service skills and able to communicate and write effectively in English and Bahasa Indonesia

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion