Senior IT Helpdesk

Job Requirements:

1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. 5+ years of experience in IT support/helpdesk roles, with at least 2 years in a senior role.
3. Relevant certifications (CompTIA A+, Network+, ITIL, Microsoft, Cisco, AWS) are a plus.
4. Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP).
5. Hands-on experience with networking (TCP/IP, VPN, firewall, Wi-Fi configuration).
6. Familiarity with ITSM tools like JIRA, ServiceNow, or Zendesk.
7. Experience with cloud platforms (Microsoft 365, Google Workspace, AWS, Azure).
8. Proficiency in scripting (PowerShell, Bash, Python) for automation.

Job Descriptions:

• Technical Support & Troubleshooting: Provide advanced technical support for hardware, software, and network-related issues. Diagnose and resolve complex IT problems, escalating to higher levels when necessary.
• IT Infrastructure & System Administration: Maintain and manage company IT infrastructure, including Windows and Linux servers. Oversee Active Directory, Group Policy, and user account management.
• Security & Compliance: Implement IT security best practices, including endpoint protection and firewall management. Ensure compliance with company IT policies and regulatory standards.
• User Training & Documentation: Provide training to end-users on IT best practices and security awareness. Create and update documentation for troubleshooting steps, FAQs, and system configurations.
• Project Management & Vendor Coordination: Lead IT projects such as system upgrades, migrations, and software deployments. Collaborate with external vendors for IT procurement and service agreements.