Senior IT Administrator

Overview/Summary

Quantios (formerly TrustQuay Viewpoint) are global leaders in technology for the trust and corporate services sector, offering a comprehensive range of entity management, client accounting, practice management, compliance, governance and workflow solutions to 35,000 operational users across 80+ jurisdictions. Serving more than 660 customers across Europe and Asia, the group’s customers span corporate services providers, trust administrators, PLCs, family offices, trust banks, lawyers and accounting firms.

Reporting to the IT Manager, the Senior IT Administrator will be responsible for the operation and support of all internal and cloud hosted IT systems and infrastructure needed to support Quantios’ businesses with key input into the design and implementation of improvements around the technology stack.

We are looking for a customer-centric technology professional who can impact the business through an enthusiastic approach to using technology to improve business operations. You will be jointly responsible for the effective operation of the internal IT function, supporting a fast growing and dynamic global business. You will provide support and input into a range of projects to ensure the IT estate, both hardware and business software, remains contemporary, effective and secure in supporting business goals. You will be responsible for the day-to-day operations, availability and administration of all IT services in the APAC region, with support offered to the global team as required.

Job Descriptions

• Provide support in accordance with business requirements, relevant laws and regulations and ensure that all current compliance levels are adhered to.
• Adhere to IT policies and systems to support the implementation of strategies set by senior management.
• Undertake the deployment, monitoring, maintenance, development, upgrade and support of all IT and telephony infrastructure, including servers, PCs, operating systems, telephones, software applications, and firewalls.
• Monitor and report on the effectiveness of current infrastructure and systems in-line with expected performance SLAs and security guidelines.
• Document processes and procedures and update existing documentation, including system and user manuals, and details of modifications and upgrades.
• Develop and continually improve standard operating procedures and best practices, including providing written protocols and guidance to IT colleagues and to end-users.
• Provision of end-user services, including help desk and technical support services, within agreed SLAs.
• Ensure the security of the environment is maintained through security patching, firewall administration and log analysis around intrusion detection.
• Keep current with the latest technologies, both hardware and business-enabling software, and ensure the business is always using the most appropriate and market leading technology solutions.
• Collaborate with partners, clients and suppliers as well as internal stakeholders.
• Design, implementation and operation of cloud environments (Azure) for hosting Quantios systems for internal use.
• Collaboration with Quantios teams to establish, implement and monitor working practices necessary for effective and secure IT service provision.
• Collaboration with the IT team to ensure all automation and monitoring aligns with current best practice procedures and tooling.
• Creation of appropriate health monitoring and alerting for services.
• Development of automation for infrastructure provisioning.

Job Requirements

• Minimum of 5 years’ experience in an IT support role.
• Solid experience of VMware, Hyper-V, Active Directory (Azure and On-Premise), O365, Powershell and networking services (including Switches, Firewalls and WAP’s).
• Solid experience of cloud technology services such as Azure and AWS for provision of business services.
• Solid experience of supporting users at 1st, 2nd and 3rd level including remote users.
• Educated to degree level or equivalent in a numerate discipline.
• Familiarity with ITIL frameworks.
• Experience of ISO27001, including associated management systems.

Travel to offices and client sites in the UK and overseas may be required.