Senior Infrastructure Engineer

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Summary:

We are seeking a skilled Infrastructure Engineer to join our team, focusing on supporting our on-premise and private cloud (single-tenant) customers. This role involves handling tasks of medium to low complexity, ensuring the smooth operation and maintenance of our infrastructure solutions. The ideal candidate will have a strong understanding of both cloud and on-premise environments, with expertise in key technologies such as Kubernetes, containerization, Terraform, Ansible, Linux, and customer troubleshooting.

Responsibilities:

1. Infrastructure Management: Deploy, configure, and maintain on-premise and private cloud infrastructure for our enterprise customers.
2. Automation and Orchestration: Utilize tools like Terraform and Ansible to automate infrastructure provisioning and configuration, ensuring scalability and efficiency.
3. Containerization: Manage and deploy containerized applications using Kubernetes, optimizing resource utilization and application performance.
4. Troubleshooting and Support: Provide timely and effective technical support to customers, resolving infrastructure-related issues and ensuring high availability.
5. Collaboration: Work closely with the infrastructure team and other stakeholders to deliver seamless solutions to our customers.

Required Skills and Experience:

1. Cloud and On-Premise Expertise: Proven experience managing both cloud-based and on-premise infrastructure environments.
2. Kubernetes and Containerization: Strong knowledge of Kubernetes and container orchestration platforms, with experience in deploying and managing containerized applications.
3. Infrastructure as Code (IaC): Proficiency in using Terraform or similar tools for infrastructure automation and provisioning.
4. Configuration Management: Experience with Ansible or other configuration management tools for automating system configurations.
5. Linux Administration: Solid understanding of Linux operating systems and administration tasks.
6. Troubleshooting: Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
7. Customer Focus: Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Desired Skills:

1. Scripting: Experience with scripting languages (e.g., Bash, Python) for automation tasks.
2. Monitoring: Familiarity with monitoring tools (e.g., Prometheus, Grafana) for infrastructure performance tracking.
3. Networking: Understanding of networking concepts and protocols.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.