Senior Call Centre Specialist

$3500 - $4500

5 days across Monday - Sunday

Up to 44 hours per week

Office at Novena/ Clarke Quay

Contract until year end, yearly renewable (based on business needs and individual performance)

Open to immediate starters, training provided

Responsibilities:

• Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
• Provide one-stop service to selected respondents to attain survey data timely and accurately.
• Be a subject matter expert in survey content, objectives, and deliverables.
• Develop a thorough understanding of respondents’ firm operations and processes to collect data effectively.
• Cultivate trust and rapport by addressing concerns and challenges from respondents.
• Conduct survey data collection via outbound calls, email correspondence, and personal visits to respondents.
• Communicate with respondents adequately and ensure familiarity with new Points of Contact.
• Accurately compile, record, and input survey data into the system with concise case notes documented.
• Timely reporting to management team and stakeholders.
• Perform any additional duties as assigned.

Requirements:

• Diploma in related field.
• At least 3 to 5 years’ experience in B2B Business Development and Account Management.
• Experience in managing large employee-based accounts is highly advantageous.
• Proficient in MS Word and Excel due to intensities in reporting and progress tracking requirements.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environments.
• Detail-oriented and meticulous in handling tasks.
• Selected applicants are required to complete a training course and pass the assessment tests before being deployed to operations.
• Only Singaporeans may apply.