Senior Associate Strategic Planning Manager

Senior Associate Strategic Planning Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

1. Responsible for the overall process of the department’s financial monitoring, reporting, and analysis.
2. Assist Strategic Planning Manager in developing budgeting and rolling forecasts, conducting regular and ad-hoc performance tracking to produce analysis and reporting for Customer Care in all operating countries.
3. Create, monitor, and align tactical-strategic initiatives to ensure business decisions are aligned with department targets, including facilitating cross-functional team discussions.
4. Business partnering with Finance, Commercial, Product, Operations, and other relevant stakeholders to ensure accurate workforce planning and budget alignment.
5. Ensure timely delivery of initiatives and workplan that enable Customer Care team to achieve OKR target.
6. Build internal capabilities & tools enabler for Revenue & Growth Management team, including reporting standards & templates, business process improvement, data queries recommendation, reporting packages, and monthly review decks.
7. Communicate analysis and recommendations based on factual findings and supporting documents, including spreadsheets, presentation slides that include charts and graphs, mailing lists, roadmaps, and ad hoc requests.
8. Work with key stakeholders to implement the right tracking/telemetry in Customer Care performance and operation insight, providing recommendations & iterations as appropriate.
9. Troubleshoot issues with reporting assets to determine root causes of anomalies identified; perform complex diagnostic analyses and communicate issues identified in reports to the appropriate related party.
10. Crunch and analyze big data, conduct business impact analysis, and design improvement initiatives using statistical packages for analyzing datasets.

Requirements

1. Bachelor's degree in Mathematics, Statistics, Industrial Engineering, Finance, Supply Chain, or related field is required. MBA or other advanced analytical degree is preferred.
2. Minimum 3 years experience in workforce management and relevant work experience in budgeting, forecasting, reporting, and analysis.
3. Excellent analytical, mathematical, and troubleshooting skills with the ability to work with large amounts of data to identify both short-term and long-term trends and patterns.
4. Excellent interpersonal skills with the ability to manage day-to-day relationships and proactively engage with internal and external customers.
5. Ability to balance competing priorities, complex situations, and tight deadlines.
6. Able to operate, slice-dice, and analyze data, especially through dashboards in Tableau and spreadsheet calculations.
7. Ability to work independently with minimum supervision and initiative to ask questions when clarification is required.
8. Strong oral and written communication skills in both English and Indonesian.
9. Effectively influence and present information to Senior Management and Business Partners.
10. Have a good financial acumen.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize the Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.