Senior Account Manager

The Senior Account Manager is responsible for overseeing and managing client accounts, ensuring exceptional satisfaction, and driving sustainable growth through strategic account management.

This role focuses on fostering a high-performance culture by developing and executing targeted retention strategies aligned with group objectives, with the aim of achieving revenue targets, accelerating market growth, and delivering outstanding customer experiences.

Your Responsibilities

• Actively manage account portfolio and proactively identify new sales (upsell) opportunities.
• Achieve key performance indicator and renewal sales targets, as well as upselling and KPIs.
• Manage and maintain profitable business relationships with all existing clients and maintain high degree of customer satisfaction.
• Complete outbound customer care calls to all members as populated in CRM.
• Maintain excellent knowledge of BCI CRM and Lead Manager system.
• Immediate reporting of important issues (service, operational, process) to direct senior level and propose solutions where possible.

About You

Qualifications & Experience for Senior Account Manager
(E – Essential; D – Desirable)

• Minimum 5 years’ experience in Account Management (E)
  Proven track record in growing client accounts and mentoring a team to achieve results.
• Advanced Leadership Skills (E)
  Ability to lead and motivate teams, manage complex client relationships, and drive business success.
• Advanced Client Management & Customer Service Skills (E)
  Expertise in managing client relationships and ensuring the highest levels of customer satisfaction.
• Degree or Diploma Holder (E)
  A relevant qualification in business, marketing, or related field.
• Excellent Communication Skills (Written & Oral) (E)
  Strong verbal and written communication skills, with an ability to tailor communication to different audiences.
• Proficiency in English (Written & Oral) (E)
  Fluency in English is required to communicate effectively with clients and internal teams.
• PC Knowledge (E)
  Competent in using Internet search engines, databases, Outlook, and MS/Open Office tools.
• Advanced Interpersonal Skills (E)
  Ability to build rapport and maintain positive relationships with clients, internal teams, and stakeholders.

Desired Skills:

• Experience in SAAS Subscription Models (D)
  Understanding of subscription-based business models, pricing, and client retention strategies.
• Knowledge of CRM Tools (D)
  Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
• Technical Understanding of SAAS Products (D)
  Ability to understand and explain the technical features of SAAS products to clients.
• Experience in Mentoring & Coaching (D)
  Prior experience in mentoring junior team members or leading training sessions to develop their skills.
• Problem-Solving Skills (D)
  Ability to identify issues quickly and propose effective solutions to both clients and internal teams.

ONLY SUCCESSFUL CANDIDATE WILL BE CONTACTED