Senior Account Manager

Responsibilities

1. Overseeing one of the top global beauty brands
2. Establishing strong relationships with both internal and external/client stakeholders, managing perceptions and expectations
3. Acting as the point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
4. Working on adaptation campaign works in collaboration with the relevant departments
5. Setting up and deploying new business, and ensuring business operations are smooth
6. Working closely with your supervisor on P&L, forecasting, and budgeting
7. Having financial responsibilities, including preparing cost estimates
8. Developing a deep understanding of the contractual obligations, commercial arrangements, and SLAs
9. Liaising with different internal teams on specified client requirements and resolving client issues/complaints to the satisfaction of main stakeholders
10. Understanding how client, agency, and Hogarth relationships interact
11. Proven ability to make informed decisions and problem-solve based on sound knowledge
12. Capability of working under pressure and to tight deadlines

Qualifications

1. Knowledge from working in an advertising adaptation role preferred
2. Knowledge of business operations and change management preferred
3. Knowledge of new business set up and deployment preferred
4. Focus on continuous improvements, delivering excellent quality and high levels of customer service
5. Understanding of financial compliance procedures
6. Sound technical understanding of client requirements
7. Commercial acumen
8. Excellent negotiation and problem-solving skills
9. Attention to detail and an eye for producing quality work is a must