Senior Account Management, GrabFood Batam

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We contribute towards Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Indonesia. We develop business strategies that help us achieve our vision in serving our community. We create beneficial collaborations with merchant partners to enhance their business offering and improve the lives of customers.

Get to Know the Role

We are looking for a Senior Account Manager to help Grab build strategic relationships with high-profile merchants and increase revenue. We believe a successful candidate has good management skills, but if you believe you have what it takes then we'd love to hear from you either way. In return, you will be part of the team to drive growth for Grab. You will be reporting to the manager. The role will be onsite and is a 1-year contract.

The Critical Tasks You Will Perform

1. Improve business growth by designing and implementing strategies, developing tailored communications, to build merchant trust, communication, and service needed to serve.
2. Relationship building: Engage, retain, and grow our most important merchants by listening to their needs, feedback, and maintaining close communication.
3. Ensure the delivery of end-to-end processes, from planning to execution.
4. Drive growth and achieve higher ROI.
5. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
6. Ensure consistency and quality: Ensure partners maintain service and food quality consistency by liaising with operations, customer service, and partners to resolve issues via email, phone, or in person.
7. Cross-functional relationships: Work with our product, operations, and merchant acquisition teams to ensure merchants have the best possible experience.

What Essential Skills You Will Need

1. A minimum of a Bachelor's degree, preferably in management, business, public administration, or engineering.
2. 4+ years of experience in sales, business development, account management, or operations.
3. Knowledgeable in business process management, identifying risks, and executing successful initiatives.
4. Interest in carrying out off-ground activities, including external stakeholder engagement.
5. Proficient in English; proficiency in Mandarin is a plus.
6. Passion for the on-demand delivery space, particularly food delivery, with a thoughtful understanding of industry trends, products, and competitive landscape.
7. Comfortable working with a laptop and various sales tools/applications.

Life at Grab

We care about your well-being at Grab. Here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.