Senior Account Management

You'll work for a dynamic and diverse team of professionals who believe in our mission and are committed to creating a meaningful impact. The team operates in a fast-paced environment with opportunities for growth. We foster a culture of collaboration, creativity, and learning, where team members are encouraged to share ideas and feedback to inspire innovation and improve our processes.

Get to Know the Role

We are looking for a Senior Account Manager to help Grab build strategic relationships with high-profile merchants and increase revenue. We believe you have good management skills, but if you believe you have what it takes then we'd love to hear from you either way. This role is a fixed-term role. You will report to the Manager and will work onsite at our Jakarta office.

The Critical Tasks You Will Perform

1. Stakeholder Engagement: Work with multiple stakeholders at a very early stage to build merchant trust, communication, and service needed to retain and grow our top merchants.
2. Merchant Engagement: Engage our merchants, listen to their needs, provide feedback, and maintain close communications.
3. Market Understanding: Understand the market and competition dynamics and promote a viable business.
4. Problem Solving: Accept challenging assignments, help leaders make tough decisions, and partner to create impact.
5. Process Management: Ensure the delivery of end-to-end processes, from planning to execution.
6. Data-Driven Approach: Ensure the partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.