Search Operations Specialist, Global E-commerce Evaluation - Trust & Safety

Search Operations Specialist, Global E-commerce Evaluation - Trust & Safety

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

About Trust & Safety: Building a world where people can safely discover, create, and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive for an increase in traffic and GMV. The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operating the whole process to promote GMV. This team focuses on enhancing user awareness that they can shop on TikTok, improving the usage frequency of the search function, and stimulating users' e-commerce search needs, while enhancing users' search experience.

It is possible that this role will be exposed to harmful content as part of the core role. This may occur in the form of images, video, and text related to everyday life, but it can also include bullying, hate speech, child safety issues, depictions of harm to self and others, and harm to animals.

Responsibilities:

• Complete regular assessments relating to search quality in accordance with the evaluation of standard documents.
• Use side-by-side methods to complete daily strategy assessment of search quality.
• Judging user search needs through various queries and tools, and sorting out the classification of requirements.
• Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies.
• Provide ideal search results and feedback suggestions for policy improvement.
• While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which he/she will work on projects outside this core area.

Qualifications:

Minimum Qualifications:

• Proficiency in English and Bahasa Indonesia (market language).
• 1 year of experience as a Content Specialist or Content Reviewer.

Preferred Qualifications:

• Bachelor's degree or above.
• Experience in Search Evaluation.
• Knowledge about search engines, engagement with TikTok, and familiarity with shopping apps.
• Excellent problem-solving skills and learning abilities.
• In-depth understanding of local culture and familiarity with the Internet usage habits of local users.

Trust & Safety recognizes that keeping our platform safe for TikTok communities can be both rewarding and psychologically demanding. We are committed to the wellbeing of all our employees and promise to provide comprehensive programs to promote and support physical and mental wellbeing throughout each employee's journey with us.

At TikTok, our mission is to inspire creativity and bring joy. We are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

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