Salesforce - Business Analyst

PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities, sex, race, religion, or age. Your application will be treated fairly and assessed solely based on job requirements and competencies.

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Join our dynamic team and kickstart your career in the world of Salesforce. We are looking for enthusiastic fresh graduates with a passion for technology and a keen interest in Salesforce.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

We are seeking a motivated and detail-oriented Core Business Analyst with a focus on Salesforce. The successful candidate will work closely with stakeholders to analyze business processes, gather requirements, and assist in the implementation and optimization of Salesforce solutions to meet business needs.

Responsibilities

• Collaborate with business stakeholders to understand their requirements and translate them into functional specifications for Salesforce solutions.
• Assist in the design and implementation of Salesforce configurations, customizations, and integrations.
• Support the development and execution of test plans to ensure the quality and functionality of Salesforce solutions.
• Provide end-user training and support to ensure successful adoption and utilization of Salesforce.
• Participate in project meetings, document meeting notes, and track project progress.
• Conduct data analysis and generate reports to support business decision-making.
• Continuously seek opportunities to improve Salesforce processes and workflows.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Fresh graduate: Up to 12 months of experience in a business analysis role or relevant internship experience.
• Experience hire: 2 - 6 years of experience in business analysis role or relevant experience related with Salesforce
• Basic understanding of Salesforce platform and its functionalities is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Added values, if have:

• Salesforce certifications (such as Salesforce Administrator) are a plus.
• Familiarity with Agile methodologies and project management tools (e.g., JIRA, Trello).

Why Join Us?

• Opportunity to work on cutting-edge Salesforce
• Hands-on experience with cloud computing technologies.
• Mentorship and training from experienced professionals.
• Dynamic and supportive work environment.
• Career growth and development opportunities.