Sales & Order Specialist

Job Responsibilities:

• Sales Order Management: Oversee the entire sales process from Purchase Order (PO) to payment collection, ensuring accuracy and efficiency.
• Order Processing & Documentation: Ensure all sales orders are processed correctly and submit custom clearance documents to customers on time.
• ERP System Management: Manage Sales Contracts (SC), invoicing, and process transactions in the ERP system as needed.
• Communication & Reporting: Maintain timely communication with Headquarters regarding order updates while providing the required analysis reports.
• Issue Resolution: Collaborate with logistics, finance, and warehouse teams to resolve challenges related to order processing, delivery, and payment collection.
• Inventory & Material Control: Maintain accurate stock records for all goods to support smooth order fulfillment.
• Create PRs based on the sales plan and verify material availability before requesting purchases.
• Ensure PR requests align with material stock levels and customer demands.
• Work closely with the procurement team to ensure timely purchasing and availability of materials.
• Monitor PR approvals and follow up on the procurement process to avoid delays.
• Shipment Tracking: Timely track raw materials and finished goods shipments to ensure on-time delivery.
• Coordinate with logistics and suppliers to resolve any shipping delays or discrepancies.
• Maintain an updated shipment status report for internal tracking and customer communication.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
• Minimum 3-5 years of experience in sales support, order processing, or procurement, preferably in the spare parts, machinery, paper industry or trading company.
• Experience working with ERP systems (SAP, Oracle, or similar) for sales and inventory management.
• Strong knowledge of sales operations from purchase order to payment collection.
• Experience in purchase requisition (PR) management, material control, and inventory tracking.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for data analysis and reporting.
• Strong communication and coordination skills to work effectively with customers, headquarters, and internal teams.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Fluent in English (both written and spoken).
• Familiarity with supply chain and procurement processes.