Sales & Operations Specialist – Luxury Travel Agency (Pererenan - Hybrid)

A boutique luxury travel agency specialising in experiential and cultural trips throughout Indonesia for the discerning high-end traveler is looking for a Sales and Operations Specialist to join their team.

The ideal candidate is a highly organised and customer-focused professional with a strong sales background in travel or hospitality. They excel in delivering exceptional end-to-end travel experiences by effectively promoting travel packages and understanding clients' unique needs. With excellent communication and interpersonal skills, they build rapport with clients and stakeholders while resolving any issues that arise.

Requirements:

• Open for local candidates.
• Bachelor's Degree in Business, Management, or a related field; Master’s Degree is a plus and highly valued.
• Full business proficiency in English is required; knowledge of a third language is a plus.
• Minimum 1-2 years of relevant work experience preferred; experience in the travel industry is advantageous. Recent graduates with strong motivation are encouraged to apply.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides), with the ability to leverage these tools for efficient operations.
• Excellent verbal and written communication skills to interact effectively with team members and clients.
• Ability to analyse data and provide insights to improve sales and operational efficiency.
• Strong attention to detail to ensure accuracy in reporting and documentation.
• Ability to work collaboratively in a team-oriented environment, demonstrating flexibility and adaptability.

Responsibilities:

• Play a crucial role in delivering a seamless end-to-end travel experience for clients, ensuring high satisfaction and memorable journeys.
• Develop unique, bespoke itineraries tailored to clients' preferences and interests, showcasing the best of Indonesia.
• Provide prompt and timely communication with clients, addressing inquiries and updates throughout the travel planning process.
• Oversee trip design, including payment processes and operational execution, ensuring all elements are well-coordinated and executed flawlessly.
• Handle bookings for accommodations, activities, and transportation, ensuring a smooth travel experience for clients.
• Establish and maintain strong relationships with partners, including hotels, tour operators, and activity providers, to enhance service offerings.
• Contribute to business development efforts by identifying potential opportunities for growth and collaboration within the travel industry.
• Foster a culture of flexibility and creativity, collaborating with team members to share ideas and enhance service delivery.

Benefits:

• Salary according to experience
• BPJS
• A global team with extensive experience in business and travel
• Continuous support and training from day one
• Competitive compensation package

Job Type: Full-time