Sales Operation System Manager (Logistic & Supply Chain)

Sales Operation System Manager (Logistic & Supply Chain)

We are recruiting on behalf of one of the Logistic and Supply Chain companies in Indonesia and they are looking for a Sales Operation System Manager. This position will be responsible for designing effective and efficient business operations for the revenue team, maintaining smooth daily operations by providing support as needed.

JOB RESPONSIBILITIES:

• Design tools/systems structure & set up for the team (incl CRM, etc.) and roll out.
• Ensure optimal integration with other tools in the organization (collaborate with teams).
• Contribute to developing long term roadmap of tech improvements for the revenue team.
• Work with revenue training PIC to set best practices and enable teams to fully utilize tools.
• Manage CRM and other database - monitoring appropriate usage by revenue teams.
• Enable data driven decision making in the organization by producing regular reports.
• Conduct periodic & ad hoc analysis to identify areas for improvement from available data.
• Deeply understand company strategic direction, and customer perspective to make quick win changes, as well as plan longer term improvements in a balanced manner (problem solver).

REQUIREMENTS:

• Minimum 3-5 years of professional work experience in related roles and fields (startup/e-commerce/logistics/supply chain) with 1 year experience in a managerial position.
• Must have experience managing CRM and related tools (e.g. Hubspot, Salesforce).
• Bachelor's degree from a reputable university, preferably in Business/Economics/Industrial Engineering background. Not limited to: Quantitative Economics, Statistics, and Data Analytics.
• Comfortable and detailed working with numbers.
• Strong analytical skills, business acumen, and strategic thinking.
• Strong communication skills, independent yet high ownership, and a collaborator. Solid skill in using Ms.Excel/Sheet, SQL, and other data management/CRM software for data analysis and crunching.