Sales Manager

Teaching - Early Childhood (Education & Training)

Develop student and stakeholder listening strategies

Develop voice of the customer strategies

• Identify students and stakeholder segmentation
• Identify listening mechanisms for former, existing, and potential students and stakeholders (parents, community)
• Gather voice of the customer (VOC ) data (focus groups, surveys, etc.)
• Disaggregate and analyze VOC dataAnalyze feedback of customer needs and requirements

Plan and manage student and stakeholder relationship and marketing strategies

Plan and manage student and stakeholder relationship and marketing

• Identify student and stakeholder marketing strategies
• Monitor quality of student and stakeholder marketing strategies
• Evaluate quality of student and stakeholder marketing strategies
• Develop strategies to acquire and retain students and stakeholders

Measure and evaluate student and stakeholder service strategies

Measure customer satisfaction

• Gather and solicit students and stakeholder feedback on educational and support services
• Analyze educational and support services satisfaction data and identify improvement and innovation opportunities
• Report student and stakeholder feedback on educational and support services

Measure stakeholder satisfaction with complaint handling and resolution

• Solicit stakeholder feedback on complaint handling and resolution
• Analyze stakeholder complaint data and identify improvement opportunities

Market and Sell Products and Services: Understand markets, customers, and capabilities

• Perform customer and market intelligence analysis
• Develop consumer/shopper market insight and identify trendsIdentify market segments
• Analyze market and industry trends
• Analyze competing organizations, competitive/substitute products/services
• Assess internal and external business environment
• Define offering and customer value proposition
• Define pricing strategy
• Develop and manage brands
• Analyze and manage channel performance
• Establish channel-specific metrics and targets
• Monitor and report performance
• Monitor and report events influencing factors
• Develop plan for improvements
• Develop customer communication calendar
• Define public relations (PR) strategy
• Define internal marketing communication strategy
• Identify new media for marketing communication
• Define new media communication strategy
• Define communication guidelines and mechanisms

Develop and manage marketing plans

• Establish goals, objectives, and metrics for products/services by channel/segment
• Manage product marketing content
• Manage product copy
• Establish marketing budgets
• Confirm marketing alignment to business strategy
• Determine costs of marketing
• Determine projected ROI for marketing investment
• Design and execute brand and product marketing programs
• Define advertising media objectives and strategy
• Develop and execute other marketing campaigns/programs
• Assess brand/product marketing plan performance
• Design preliminary sales collateral, point-of-sale (POS) and promotion prototypes
• Engage third-party advertising agency
• Engage media provider
• Align marketing programs with consumer service strategy
• Plan preliminary media buys (print, television, radio)
• Develop and execute advertising
• Create and release final advertising
• Develop and manage promotional activities
• Define promotional concepts and objectives
• Develop marketing messages
• Plan and test promotional activities
• Execute promotional activities
• Evaluate promotional performance metrics
• Refine promotional performance metricsIncorporate learning into future/planned consumer promotions
• Manage trade show pricing, promotions and allowances
• Manage payments and deductions
• Evaluate and manage event performance
• Analyze customer profitability
• Analyze and respond to customer insight
• Monitor and respond to social media activity
• Analyze customer website activity
• Analyze customer purchase patterns
• Develop business rules to provide personalized offers
• Monitor effectiveness of personalized offers and adjust offers accordingly

Develop trade customer sales strategy

• Gather current and historic order information
• Analyze sales trends and patterns
• Analyze point of sales (POS) data and market/competitive information
• Analyze historical and planned promotions and events
• Establish sales goals and measures
• Establish customer management goals, and strategies
• Establish customer management measures

Develop and manage sales plans

• Manage leads/opportunitiesIdentify potential customers
• Identify/receive leads/opportunities
• Validate and qualify leads/opportunities
• Match opportunities to business strategy
• Develop opportunity win plans
• Manage opportunity pipeline
• Determine sales resource allocation
• Manage customer sales calls
• Manage customer sales calls
• Manage customer meetings/workshops
• Manage customers and accounts
• Manage customers and accounts
• Select key customers/accounts
• Develop sales/key account plan
• Manage sales/key account plan
• Establish customer terms and conditions
• Manage customer relationships
• Collect and merge internal and third-party customer information

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a sales manager? Which of the following languages are you fluent in? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) How would you rate your English language skills?