Sales and Services Associate (Reservation In-Bound calls)

Sales and Services Associate (Reservation In-Bound calls)

The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.

Job summary

• Process reservation requests and support of basic loyalty and customer care requests.
• Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels.
• Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.
• Identify guest reservation needs and follow sales techniques to maximize revenue.
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
• Opportunity to work from home upon confirmation, subject to performance.

Skills and Experience

• Proficient in both spoken and written English to handle guests' enquiries from Australia, New Zealand, Malaysia and Singapore.
• Competent in multi-tasking.
• Goal oriented and enjoys interacting with customers.
• Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage.
• Individuals with no working experience are welcomed as training will be provided.