Room Division Manager

The Room Division Manager is responsible for leading and overseeing all Front Office, Housekeeping, Reservations, and Security/Loss Prevention operations to ensure exceptional guest service, operational efficiency, and revenue optimization. Reporting directly to the General Manager, this role ensures seamless daily operations across departments while maintaining high standards of cleanliness, security, and guest satisfaction.

Key responsibilities include:

• Overseeing Front Office operations (Front Desk, Concierge, PBX, Bell/Door Staff, Valet Parking).
• Managing Housekeeping operations (Guest Room Attendants, Public Area Attendants, Office Cleaners, Housepersons).
• Supervising Reservations operations (Inventory Manager and Rooms Controller) to optimize room availability and pricing.
• Directing Security & Loss Prevention operations (Security Officers, Surveillance, and Emergency Procedures) to ensure the safety of guests, staff, and hotel assets.
• Handling staffing, training, scheduling, performance management, and discipline across departments.
• Ensuring compliance with hotel policies, safety regulations, and emergency protocols.
• Monitoring Night Audit processes, financial reporting, and operational performance metrics.
• Leading budgeting, payroll control, and cost management to optimize departmental financial performance.
• Actively participating in strategic planning, operational meetings, and forecasting activities.
• Managing guest feedback, handling complaints professionally, and ensuring high guest satisfaction scores.
• Enforcing security protocols, monitoring surveillance, and coordinating with law enforcement when necessary.
• Ensuring high visibility and a strong leadership presence to foster a safe, clean, and welcoming environment for guests and staff.

Job Requirements

• Bachelor’s degree in Hospitality Management or a related field (advanced degree preferred).
• Minimum 2–4 years of senior management experience in Rooms Division, Housekeeping, Front Office, or Security in a 4-star or 5-star hotel.
• Strong background in hotel security and loss prevention management, with knowledge of emergency procedures.
• Proficiency in hotel management systems (e.g., Opera, PMS) and reservations control.
• Solid financial skills, including budgeting, cost control, and revenue management.
• Excellent leadership, communication, and crisis management abilities.
• Ability to analyze data, implement strategies, and drive operational improvements.
• CPR Certification and/or First Aid Training preferred.
• Willingness to work flexible schedules, including weekends, holidays, and overnight shifts, as required for a 24/7 hotel operation.
• Professional appearance, strong attention to detail, and ability to handle high-pressure situations with tact and diplomacy.