Retail Sales Supervisor_Base Batam

Job Responsibilities:

• Manage and work with team members to execute distribution operations within deadlines.
• Oversee daily activities of paint consultants and provide assistance whenever needed.
• Perform resource allocation and workload assignment as per project needs.
• Assist in recruitment, promotion, retention, and termination activities of paint consultants.
• Assist in preparation of marketing programs based on stock in the warehouse.
• Ensure paint consultants and stores implement marketing programs to achieve targets.
• Coordinate deliveries of materials based on company policies and customer demands.
• Monitor and track the status of products shipped, informing customers about their shipping status and delays if any.
• Ensure customer satisfaction, including handling customer complaints.
• Conduct training for new and existing hires when required.
• Review paint consultant performances and provide feedback for improvements periodically.
• Monitor and evaluate customer needs, trends, and satisfaction to suggest marketing plans for achieving targets.
• Control collections from customers.
• Support and maintain implementation of ISO 9001:2015 and ISO 14001:2015 in the respective working area.
• Ensure compliance with quality standards and health, safety, and environmental regulations.

Job Requirements:

• Education: Diploma or Bachelor’s Degree.
• Experience: 3+ years in sales.
• Proven experience as a retail sales supervisor, with a minimum of 2 years at this level and a successful track record in the related industry.
• Knowledge and experience of the project channel commercial approach, trends, processes, and procedures. Experience in the building material or paint industry is a must.