Retail Manager

FINANCIAL

• To ensure each outlet is managed successfully to achieve the sales targets by monitoring store performance, implementing promotions and planning strategies
• To monitor all retail costs
• To coordinate with the related departments on procuring retail’s stock and to maintain stock levels efficiently

OPERATIONAL

• Taking charge of the operations, ensuring everything runs smoothly
• Responsible for hiring, onboarding, training new employees
• Providing ongoing coaching and feedback to the team to ensure high performance
• Handling customer inquiries, complaints and ensuring that customers have a positive shopping experience
• Assisting in achieving sales goals by promoting products, running sales campaigns and motivating the team to upsell the products
• Managing stock levels and conducting regular inventory checks
• Coordinating with vendors and consignments to ensure good communication
• Sourcing new ideas to implement in the retail store
• Ensuring products are properly displayed and organized to maximize sales
• Ensuring all stores are clean, hygienic, and organized to meet the company standards for presentation, safety and security
• Generating sales reports, tracking performance and reporting to the General Manager, as needed
• Responsible for any issues or challenges that arise in the Retail Department whether with customers, staff or operations
• Completing store operational requirements by scheduling and assigning staff efficiently
• Responsible for market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
• Securing merchandise by implementing security systems and measurements
• Maintaining operations by initiating, coordinating, and enforcing programs, operational, and creating policies and procedures
• Contributing to team effort by accomplishing related results as needed

GENERAL

• Providing correct information regarding all facilities availability in the park
• Cooperating and maintaining a good relationship with superiors, staff, and vendors

EMPLOYEE HANDLING

• Accommodating and communicating all information from Management and staff to nurture a harmonious relationship
• Developing a solid team by implementing and coaching staff
• Motivating staff to increase guest satisfaction by implementing hands-on management
• Maintaining a good working atmosphere in the outlet while keeping staff aware of good and disciplined behavior
• Monitoring all retail staff and giving direct correction if any behavior occurs that is not according to SOP
• Planning and conducting training for retail staff

REQUIREMENTS

• Strong communication skills; English is a must
• More than 2 years of experience in Fashion/Apparel/FB Retail industry
• Experience in retail management
• Excellent customer service skills
• Customer satisfaction oriented
• Team management and development skills
• Sales skills
• Strong organizational skills
• Bachelor's degree in Business Administration or related field is a plus