Retail IT Support (English Speaker)

Minimum Requirements

• Diploma (D3) or Bachelor's Degree (S1) in IT, Computer Science, or related fields.
• Minimum 3 years of experience in IT Support, preferably in Retail or Beauty industry.
• Knowledge of computer systems, troubleshooting, hardware, software, and networks.
• Excellent communication and problem-solving skills.
• Experience in hardware asset management and network administration.
• Ability to conduct basic user training on IT systems.
• Willing to work under 6 Months Contract.

Key Responsibilities

• Helpdesk & Hotline Support: Answer calls from Beauty Advisors and log tickets in the system.
• Provide Solutions: Based on user manuals and escalate issues if needed.
• Onsite Support: Offer onsite support for offline troubleshooting.
• User Training: Conduct Induction & Refreshment Training for Beauty Advisors.
• Retail IT Support: Assist in Stock Adjustments, Sales Cancellations, and Product Exchanges.
• IT Asset & Network Management: Manage hardware assets and handle network setup & requests.
• Store IT Support: Support IT needs for new store openings, temporary & pop-up stores, relocations, and closures.
• Technical Skills: Troubleshooting POS (Point of Sale) systems.
• Networking Knowledge: (LAN/WAN, routers, switches, VPN, WiFi, firewalls).
• Familiarity: With Windows & macOS systems.
• Experience: With retail applications and hardware (PC, printers, barcode scanners, cash registers, etc.).