Reservation Manager (Pre-opening) at Holiday Inn Express & Suites Banjarmasin

IHG is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo, EVEN Hotels, HUALUXE Hotels and Resorts, Crowne Plaza Hotels & Resorts, voco hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, Holiday Inn Resort, avid hotels, Staybridge Suites, Candlewood Suites and Garner Hotels. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you.

Do you see yourself as Reservation Manager (Pre-opening) with IHG?

People are at the heart of everything we do. Our colleagues are fundamental to delivering the memorable experiences that define the brand. We are seeking confident individuals with passion in their service and care in the finer details to create enriching stays for guests.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.

Your day to day:

People

1. Promote the ‘one team approach’ and reliable service through daily communication and coordination with all team members.
2. Work with superior on manpower planning and management needs.
3. Work with superior in the preparation and management of the Department’s budget.

Financial

1. Sell the hotel products and services using up-selling and suggestive selling techniques.
2. Prepare and execute action plans which increase reservation sales and associated business.
3. Record special billing arrangements for groups and conventions.
4. Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval.
5. Maintain knowledge of special rates/ offers/ promotions.
6. Process amendments to reservations such as extensions, early departures.
7. Manage “no show” reservations by investigation and recording of same.
8. Monitor reservation levels and inform Managers of current and future occupancy rates.
9. Prepare reports as requested (eg to travel agents, business houses etc).
10. Prepare reservation sales reports.

Guest Experience

1. Answer any guests' inquiries practically and simply in adherence to brand standards.
2. Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
3. Reliably handle all special needs and requests of guests and repeat visitors.
4. Demonstrate Brand Hearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
5. Handle Telephone Enquires efficiently and effectively.
6. Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required.
7. Manage and promote the hotel on IHG brand website.

Responsible Business

1. Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
2. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
3. Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
4. Engage in the hotel CSR activities on timely manner.

What we need from you:

A Bachelor degree in Hotel management, Business Administration or related field and/or 5 years of related experience.

This job is open for Indonesian citizens only.

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.