Reactivation Supervisor

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Responsible and taking ownership of OKRs related to reactivation process and result
• Coordinate responsibilities and capacity planning for target fulfillments for their team
• Leading and mentoring reactivation team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole
• Develop the operation automation to decrease friction and improve efficiency
• Continuously provide ad-hoc analysis in order to improve direct and indirect internal performance
• Maintain positive relationships across a variety of functions and roles, including executives, decision-makers, product managers, and functional users
• Actively contributing to Mekari strategical movement formulation.

Requirements/Qualifications:

• Bachelor’s/Master’s degree from any major
• Min 4-5 years of experience as in Aftersales SaaS/Tech company
• Excellent data analytical and problem-solving skills
• Excellent communication and interpersonal skills with the ability and skills to develop relationships quickly
• Good interpersonal, teamwork, and leadership skills
• Fluent in verbal and written English.
• Strong in data decision-making

What You Will Get:

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours and remote work culture with free co-working space services.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!