Quality Supply Chain Section Head

• Coordinating customer complaint investigation and response
• Analyzing, reporting, and taking necessary follow-up related to customer feedback data
• Coordinating or facilitating improvement in manufacturing, supplier, or distributor R&D to address and solve customer feedback/complaints
• Coordinating technical/quality support to key account customers

Job Requirement:

• Minimum Bachelor's Degree in Food Science, Food Technology, Chemical Engineering, or Industrial Engineering
• At least 3 years of experience in the food industry as a Quality Assurance (QA), with experience in a multinational company preferred.
• Candidates should have a good understanding of Food Safety and Quality Systems, including certifications like FSSC/GFSI, ISO 9001, ISO 22000, and ISO TS 22002 PRP Food Manufacturing. They should know about cleaning, sanitation, hygiene, allergen management, and food microbiology. The candidate should also be familiar with preventing foreign body contamination using methods like filtration, magnet traps, metal detectors, and x-rays. They should have experience with quality systems such as root cause analysis, corrective actions, calibration, sampling, monitoring, and risk assessment. Knowledge of packaging quality, sensory analysis, and auditing is also important.
• Preferred experience in handling customer complaints
• Preferred knowledge and experience in applying Lean Six Sigma (DMAIC).
• Preferred advanced proficiency in MS Excel (macros, formulas)
• Fluent in English (both spoken and written).
• Willingness to travel