Quality Control – Sustainable Tourist Venue (Kuta)

One of Bali’s leading tourist venues is searching for a Quality Control to join their team immediately with experience in hospitality operations.

The ideal candidate will be responsible for assisting managers in ensuring that all technical details are implemented as requested, ensuring guest satisfaction consistent with the company's mission, through planning, organising, directing, and project control.

Requirements:

• Open to local candidates.
• Proven track record with a minimum of three years in a similar field.
• Experience in Hospitality Operations, Quality Control, Quality Assurance, HSE (Health and Safety) and Quality Management in the hospitality industry.
• Bachelor's Degree in Quality Management, Civil Engineering, or related field.
• Professional certifications in quality control or related disciplines are a plus.
• Exceptional attention to detail.
• Strong project management skills.
• Ability to develop and provide training for team members.
• Familiarity with sustainability practices in the hospitality industry.
• Proficient in relevant software for data analysis and reporting.
• Excellent communication, problem-solving, leadership, and interpersonal skills.

Responsibilities:

• Working closely with all Department Heads to provide fast, accurate work solutions with perfect quality and efficiency in time, energy, costs, and materials.
• Monitor all developments in the Operations and Engineering programs.
• Evaluate quality processes and systems in the Operation.
• Ensure that all SOPs and standards are of perfect quality.
• Analyse and collect data on all programs carried out by Operations and Engineering.
• Review and suggest updates to the management regarding SOPs, facilities, and overall quality.
• Implement quality standards for the entire property.
• Identify issues during inspection and create reporting structures to each department.
• Ensure that all materials, tools, and equipment are of high quality.
• Ensure all teams are fulfilling company standards on a daily basis.
• Audit the suitability of company assets.
• Audit Toolkit and safety control.
• Organise non-conformity reports if deviations occur.
• Make daily, weekly, and monthly reports on operational and engineering inspections results to the Operational Manager, General Manager, and CEO.
• Cooperate and maintain good relationships with fellow employees and superiors.
• Provide training and guidance to staff on quality standards.
• Collect and analyse guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction.
• Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement.
• Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems.
• Ensure company values, mission, vision, and standards are implemented in all facilities and by all employees.

Benefits:

• Salary according to experience
• BPJS
• Service charge
• Function allowance
• Meals on Duty
• Transportation allowance

Job Type: Full-time