Quality Control Specialist

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Monitor and ensure the quality of the Go Live project from the Activation Team is in accordance with the SOP.
• Evaluate and audit customer satisfaction for current flow in each division.
• Create detailed, comprehensive & well-structured score planning aligned with OKR.
• Identify, record, and document the progress of every task with development tools.
• Create routine quality control reports and handle administrative tasks.
• Monitor and do coaching sessions for each agent to assure individual improvement and also provide summary to every leader.
• Maintain up-to-date knowledge of products and sampling methods.

Requirements/Qualifications:

• 1.5+ years of industry experience, prior experience in quality control or quality assurance roles in SaaS companies is a plus.
• Having a basic knowledge of software is preferred, particularly in Accounting / HR.
• Proactively keep up to date with current trends & strong analytical skills to solve problems.
• Proficient with corporate productivity & web presentation tools.
• Able to work with team/independently & fast learner.
• Strong sense of responsibility & result oriented.
• Strong attention to detail with the ability to quickly adapt to new changes.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company.