Project Manager (Content Delivery) | Kolkata

Infopro Learning

Lebak

USD 30,000 - 70,000

Job description

About Infopro Learning

Building Your Performance-Ready Workforce

At Infopro Learning, we're driven by a singular purpose: unlocking human potential. For over 30 years, we've been transforming the way organizations develop their most valuable asset - their people. As a comprehensive learning and talent consulting agency, we drive integrated development across individuals, teams, and organizations to build a performance-ready workforce.

A performance-ready workforce is one that combines the right skills, agility, and mindset to drive business success. It's where individuals become proficient faster, teams deliver exceptional results, and organizations adapt swiftly to change.

In today’s Human+AI era, performance-readiness means mastering new ways of working as AI disrupts traditional value streams and workflows. We empower organizations to navigate this transformation by cultivating the essential technological and human skills needed for evolving workflows, ensuring your workforce doesn't just adapt to change but they drive it.

Trusted by Fortune 500 companies globally and recognized with over 350 industry awards, we've helped millions of professionals unlock their potential. Ready to build your performance-ready workforce?

Your role as a Project Manager will involve managing the full project lifecycle to deliver projects with desired quality, cost, and schedule. You will be expected to effectively manage customer expectations and successfully execute the projects at hand while also growing the account and winning future business. This role will require you to demonstrate knowledge of the e-learning industry as well as sound adult learning and instructional design knowledge in all your customer interactions.

Responsibilities:

Develop a project plan based on project requirements.
Achieve
- Project quality goals
- Customer satisfaction
- Delivery deadlines
- Project completion within assigned budget
Coordinate with SME, ID, Media teams on projects; facilitate customer, delivery team, and project team interactions.
Manage customer expectations and enhance relationships to establish successful project management.
Provide effective and structured timely feedback.
Initiate and facilitate innovations from self and team in sync with these goals:
- Cost reduction
- Productivity enhancement
- Quality enhancement
Handle day-to-day team issues (leaves, team conflicts, resource scheduling, work allocation, etc.).
Create Billing/MIS reports for clients and management.
Coordinate with contractual/external resources for work allocation and tracking as per schedule.
Ensure optimum utilization of all types of resources in terms of:
- Capacity utilization of core team and pool resources
- Costs incurred on project-specific hardware, software, and external vendors, etc.

Job Qualifications

Minimum:

Any Bachelor’s degree is required.
8 or more years of experience in the online learning industry, providing exemplary customer service to individuals and organizations.
5 or more years of experience in project management within the learning industry.
Managing teams of 30 or more people in all phases of the project life cycle (initiate, perform, close, and operate).
Develop effective relationships with customers and members of other internal departments.
Ability to demonstrate effective leadership and decision-making skills.

Preferred:

Instructional design experience will be a huge add-on.
PMI Certification is highly desired.