Pre Sales /Solutions Architect (Server, Infra)

Responsibilities

1. Pre-sales support
   
   1. To conduct and understand requirement studies with prospects and customers.
   2. To propose suitable products, solutions and specifications that address customers' and prospects' needs.
   3. To present, explain, and up sell our products and solutions to customers / prospects.
   4. To propose proper scope of work to install and implement the proposed products and solutions to customers / prospects.
   5. To prepare complete proposal to customers on solutions that is suitable and meets customer’s needs.
   6. Perform pre-sales activities including product demo, proof-of-concepts, and product presentation.
   7. Work closely with sales team to ensure deals are closed.
2. Post-sales support
   
   1. Perform installation, setup, and configuration of hardware and software, infrastructures, network, security, cloud solutions etc.
   2. Upgrade hardware components, Operating Systems, virtualization platform, and install patches.
   3. To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts.
   4. To coordinate and manage the progress of the installation and implementation of projects.
   5. Produce full documentation of systems setup and configuration upon completion of job/project.
   6. Provide on-site and remote support to customers to solve technical problems on products and solutions we sold to customers.
3. Provide daily, weekly, and monthly status report and updates to customer and manager/superior on job and project.
   
   1. Meet KPI’s set for technical support.
   2. 24x7 on-site customer support and standby support.
   3. Build strong relationship with the principals and alliances.
   4. Be up to date with the latest technology.
   5. To maintain and acquire technical certification on products that are required by the company as key partners to product principal.
4. Any other duties or assignment as and when assigned by the management from time to time.

Company Overview

Hitachi Sunway is a leading ICT and Digital Solutions & Services Integrator in ASEAN specialising in implementing, supporting and providing consultancy for Enterprise Resource Planning (ERP) & Product Lifecycle Management (PLM) solutions; managing and supporting IT infrastructures; Cloud-enabling IT platforms, including the Cyber Security elements in our fully compliant and secured data centres (DC). Our portfolio is aimed at helping clients to embrace the acceleration in digitalization that are transforming businesses.

Hitachi Sunway has a proven track record of serving more than 1,000 clients in the region across various business verticals; from small to global enterprises as well as public sector and industries such as manufacturing, financial, construction, education and healthcare.

Hitachi Sunway currently operates in 13 locations across 5 countries (Malaysia, Singapore, Indonesia, Thailand, Vietnam) and will be expanding our operations to Myanmar, Cambodia and Laos. For more information, visit www.hitachi-sunway-is.com.