Pool Account Manager

About the Job

The Account Management team is a highly consultative group that owns the relationships with Xendit’s largest and fastest-growing merchants. As an Account Manager, you are the main point of contact for senior executives at both growing startups and established enterprises. You are the customer's internal advocate and it is your responsibility to understand their unique needs, drive adoption of Xendit offerings, and work across internal product teams to inform the next generation of user-focused payment tools.

We’re looking for a natural relationship builder who can manage both day-to-day conversations as well as high-level strategic discussions focused on driving revenue for both our users and Xendit.

Minimum Qualifications

• Mid level 3-5 years of in client management relationship experiences
• Background in business, sales or account management, with a solid understanding of organizational needs and goals
• Proven track record of meeting or exceeding revenue targets.
• Previous exposure to scaling a company from 200 to 1000+ employees in a tech, B2B/B2C, SaaS, e-commerce, or payments startup environment
• Excellent communication skills, sales and negotiation skills, relationship building, problem-solving skills, time and project management.

Preferred Qualifications

• Have experience in client-facing roles within a rapidly growing organization
• Can operate in a highly ambiguous and fast-paced environment - you're willing to try something new, and fail fast
• Have a knack for working well with a wide range of people, both internally and externally
• Have a natural curiosity as to how businesses work, and will be an advocate for our top customers
• Are great at technical troubleshooting and are comfortable with technical terms
• Can understand APIs and able to explain clearly to technical customers
• Can understand complex enterprise requirement, craft custom solutions and lead integration conversations in a consultative manner
• Possess superior verbal and written communication skills in both Indonesian and English
• Have a flair for data analytics and familiar with Excel and SQL
• Have project management experience, and a systematic & structured approach
• Have experience in technology/SAAS/startup companies
• Are weirdly passionate about Payments, Finance, Software and Startups

Responsibilities

• Be a trusted partner and advocate for 1000+ SME customers within a sub-team
• Build strong happy customer relationships to achieve long-term success
• Determine customers' needs, goals, and dreams, and collaborate with them to implement solutions
• Monitor and manage customers' health, Provide regular updates to merchants on progress, results, and new opportunities.
• Work as part of the team to develop strategies for scale and growth
• Ability to upsell and cross sell by identifying the opportunities to expand the scope of services or products offered to the merchants, and present additional solutions that align with the merchant’s objectives.
• Meet or exceed sales and retention targets and contribute to the company’s revenue by managing renewals and contract negotiations.
• Work with sales, marketing, product, and customer support teams to ensure seamless delivery of services. Share client feedback to improve products or processes.