Payment Ops (Activations), Intern

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSMEs to realize their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation from Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital, and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the Year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

About The Team

The Payment Operations team ensures that client ledgers, client balances, and client money flows are correct and that client funds are safeguarded. The team acts as a second line of defense on ledger and safeguarding risks.

About the Role

As a Payment Ops Intern, you will ensure the success and accuracy of all payment flows within Aspire’s platform. This role is critical for managing day-to-day payment processing, troubleshooting payment issues, and supporting cross-border payments across multiple geographies.

What will you be doing?

1. Daily Operations - Operate back-end functions on our tech platform such as manual processing of transactions/requests, activating features, invoicing, applying repayments/late fees, ledger readjustments.
2. Daily Reconciliation - Perform daily reconciliation to ensure our books/ledgers are in order, and dive deep to analyze any discrepancies, possible root causes, and identify gaps which cause discrepancies.
3. External Partner Management - Liaise with our business/service partners daily to troubleshoot and resolve issues.
4. External Client Management - Interact with our customers to solve their issues/concerns, advise solutions in line with our product capabilities and internal SOPs.
5. Internal Cross-Functional Collaboration - Collaborate with various internal operational departments/teams to troubleshoot issues, derive solutions, and create new SOPs.
6. Build Processes and Frameworks - Own or co-build/design existing or new processes to achieve operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.
7. Ad-Hoc Projects - Work on ad-hoc projects to improve operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.

Minimum Requirements

• Fresh graduates or final year students from top universities in Indonesia or overseas.
• Excellent command of English both verbal and written - English is the main language used in the company and with clients.
• Able to operate with flexibility and independently in a fast-paced, constantly evolving, and collaborative environment.
• Can focus on a task and remain attentive to detail.
• Strong willingness to learn and understand AML or KYC procedures for financial institutions.
• Passionate about the fintech industry and a start-up culture fit.

What we offer

• Uncapped flexible annual leave.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.