Outside Sales Representative (West Coast)

Career Opportunities with Highline Warren

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Outside Sales Representative (West Coast)

Summary

The Outside Sales Representative responsibilities are to conduct face-to-face sales calls with an exceptional Highline Warren customer service experience. This person is to manage day-to-day sales activities for a defined geographical territory with a focus on Automotive & Jobbers. This individual must be located on the West Coast.

Essential Functions

• Daily travel to customers for face-to-face meetings, engaging in “consultative and solutions-oriented selling” in the designated territory 5 days a week.
• Prospect for new business to increase sales and market share.
• Establish and meet sales goals and budgets.
• Maintain a current opportunity list and follow-up on all inquiries and leads.
• Know and understand your competition and their policies, pricing structure, distribution, strengths, and weaknesses.
• Supply necessary credit information on opportunities and existing customers as directed and perform collection follow-up calls when asked.
• Determine customer needs and tailor appropriate service requirements.
• Aggressively sell the breadth of our offering and stay abreast of new products.
• Process customer orders, requests, returns, and product changeovers, as necessary.
• Provide market information for pricing, product trends, and competitive information.
• Provide store resets and participate in customer events.
• Manage customer credit levels with our internal credit department.
• Keep current and maintain customer files, pricing, and notes in ERP.
• Continually evaluate processes, make recommendations, and implement improvements to optimize efficiency.
• Establish and document standard operating procedures and ensure the team is adhering to them.
• Drive continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.

Required Knowledge, Skills, and Abilities

• Demonstrate proficient computer experience; Microsoft Office, (strong Word and Excel skills).
• Ability to possess a wide range of creativity and latitude is required. Relies on experience and judgment to plan and accomplish goals and essential job duties.
• Be a team player with good communication skills.
• Understand written instruction and complete appropriate documentation as directed.
• Use a logical approach to troubleshooting issues and prioritizing Customer Service needs.
• Recognize problems when they occur and work toward the solution of those problems.
• Pay attention to details and pursue quality in accomplishing work duties and tasks.
• Handle challenges skillfully, thoroughly, and effectively.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
• Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices in order to get the job done.
• Use equipment, resources, and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Perform work in a safe manner at all times.
• Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.

Minimum Experience, Education, and Certifications

• High School Diploma or equivalent.
• Bachelor’s Degree.
• 3+ years of experience in a Field Sales position in the Automotive Industry.