Order Management Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely process flow for shipments.
• Ensure accurate and timely client billing. Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Oversee communications, ensuring timely responses to emails and requests (internal and external).
• Utilize all technology tools available in the company to perform customer service and operations duties.

Qualifications

• Fluent in English
• Good computer skills (Excel, Word, PowerPoint)
• Pro-active, strong organizational skills
• Understanding of ocean documentation process a plus
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Have completed any applicable probationary period.
• Must not currently be on a performance improvement plan and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
• Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

• Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
• Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.
• Application Closing: April 17th, 2025