Operation Manager

• Responsible for data analysis, sales tracking, sales targets, forecasting and retail team's KPIs.

• Responsible for store planning and aware visual merchandising as per guideline.

• Oversee store openings, closures & renovations within the area, ensuring timely execution, budget & alignment as per guideline.

• Conduct regular store visits to assess operational effectiveness, inventory management practice & compliance with company policies and procedures.

• Provide regular performance feedback, coaching and training to store team to enhance their skills, product knowledge & sales techniques.

• Develop & implement operational strategies to optimize sales performance, enhance customer satisfaction & maximize profitability.

• Monitor & analyze KPI sales trends & ops metrics to identify areas for improvement and be proactive.

• Initiate, proactive and execute sales promotions to achieve sales targets.

• Manage inventory levels to prevent stockouts & overstock, minimizing losses & ensuring product availability.

• Improve store operations to maximize efficiency from inventory management to staff scheduling & loss prevention.

• Prepare detailed & accurate GPM analysis, monthly report, commission report & promotions report.

• CRM Excellence | Oversee and ensure diligent and consistent Customer Relationship Management (CRM).

• A bachelor’s degree in business management, business administration, business studies, or in a similar field.

• Healthy and Fresh because must be around our Site.

• Min. experience in retail sales and customer service for at least 5 years.

• Candidate from Retail Industry (MAP, SOGO, Metro Etc) or Merchandising Company background will be preferable.

• Excellent oral and written communication in the English language.

• Strong leadership and people management skills, ability to influence people.

• Able to work in a fast-paced environment with the ability to cope with changes.

• Possesses organizational skills and can coordinate sales operations across a retail chain.

• Demonstrated strong analytical skills - 'getting-things-done' over a process-driven mentality, systematic thinking, strong analytical, communication and excellent problem-solving skills.

• Good understanding of retail management.

• High moral standards and personal qualities of integrity, credibility, commitment to the business.