Online Support Consultant (Voice and Chat)

Join Our Team as anOnline Support Consultant (Voice and Chat)!

Offer consultation and support to customers through online chat and voice interactions! Ensure positive experiences.

Why You'll Love This Role:
You'll be the friendly voice and helpful support that our clients rely on. Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.

What You'll Do:

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.

What We're Looking For:

• 1+ Year of experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
• Proficient in Excel or Google Sheets.
• Calm and solution-focused under pressure.
• Familiarity with eCommerce and CRM systems is a plus.

Tech Requirements:

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 15 Mbps upload and download speeds.

Perks and Benefits:

• Up to $4 USD per hourwith annual increases.
• Comprehensive health and dental coverage.
• Paid Time Off to recharge.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.

We can't wait to welcome you to our team. Apply today and start making an impact!