On-Demand Bilingual Data Breach Agent

LOCATION

Remote Work-at-Home

JOB TYPE

Part-Time

PAY TYPES

Hourly + Bonus

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

MCI is seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Shifts will range between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday.

POSITION RESPONSIBILITIES

WHAT DOES A DATA BREACH AGENT DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Key Responsibilities:

1. Assist customers with service inquiries
2. Learn the common requests and solutions
3. Improve the customer’s experience
4. Utilize our service techniques and systems
5. Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

1. Must be 18 years of age or older
2. Fluent in both English and Spanish
3. High school diploma or equivalent
4. Excellent organizational, written, and oral communication skills
5. The ability to type swiftly and accurately (20+ words a minute)
6. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
7. Basic understanding of Windows operating systems
8. Highly reliable with the ability to maintain regular attendance and punctuality
9. The ability to evaluate, troubleshoot, and follow up on customer issues
10. An aptitude for conflict resolution, problem solving, and negotiation
11. Must be customer service oriented (empathetic, responsive, patient, and conscientious)
12. Ability to multi-task, stay focused, and self-manage
13. Strong team orientation and customer focus
14. The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
15. Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

All MCI Locations:

1. Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

1. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
2. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

1. Paid Time Off: Earn PTO and paid holidays to take the time you need.
2. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
3. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
4. Retirement Savings: Secure your future with retirement savings programs, where available.
5. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
6. Life Insurance: Access life insurance options to safeguard your loved ones.
7. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
8. Paid Training: Learn new skills while earning a paycheck.
9. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
10. Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.