MICE Manager

Minimum Requirements:

• Minimum 5 year experience in related field of travel industry.
• Good understanding of Inbound Travel Agency.
• Advanced time management skills.
• Ability to set sales targets and achieve them effectively.
• Excellent interpersonal, customer service, and communication skills.
• Experience using Tour Plan is an added advantage to manage the sales process and forecast sales.
• Strong analytical skills to identify trends and sales patterns.
• Ability to design and implement a successful sales strategy.
• Ability to guide and mentor sales representatives.
• Planning, organization, and problem-solving skills.

Job Description:

• Overseeing and directing performance of the reservation sales team for MICE, Group Operation.
• Managing individual and team performance to meet sales quotas (manage emails related to MICE groups and Leisure Groups inquiries to ensure that all leads are addressed).
• Assess the requirements and the competition for each group lead before sending a proposal to the client.
• Manage client's incentive trips, meeting, event, and group travel requirements.
• Coordinate and manage extensive travel logistics, accommodation, transfers, and ancillary services.
• Coordinate and negotiate budgets and source appropriate venues/destinations specific to the client's needs.
• Working with airlines, hotels, and tour operators to develop various plans and itineraries.
• Coordinate both with business partners, agents overseas, and suppliers on booking arrangements and quotations.
• Developing and maintaining relationships with key clients.
• Recruiting and letting go of sales representatives.
• Analyzing real-time and past data to improve performance levels.
• Handling and resolving customer complaints regarding service.
• Ability to think outside the box in creating and presenting new ideas and proposals.