Mechanic Supervisor / Head of Workshop

• The person will be responsible for fleets and for retail customers.
• Provide leadership necessary to ensure that the service department and all workshops meet or exceed targets.
• Responsible for leading service technicians and mechanics to ensure customer complaints are resolved in a timely fashion.
• Assist dealer and conduct regular audits so that they can maintain customer satisfaction.
• Make sure all spare parts are ordered in time and liaise with logistics team to provide on-time delivery. Ability to use Excel function such as VLOOKUP to create spare parts order.
• Manage, establish and implement procedures to assure all equipment, service tooling and spare parts are on location, function fit, tested and ready to use.
• Communicate with service mechanics and customers to ensure all grievances are reported and solved in a timely fashion.
• Communicate with customers about the upcoming service visit resolving any changes to the schedule.
• Ensure the Manufacturer (Bajaj Auto) is aware of all IRU and failures in the field.
• Ensure follow-up on inventory record accuracy and data integrity issues; candidate must have the ability to manage data in Excel.
• Ensure consistency across shift teams in effective, timely and fair performance and disciplinary feedback and documentation.
• Lead service team members to excel and provide excellent customer service.
• Assist as needed in interviewing and hiring of new employees. Conduct effective onboarding of new employees.

Requirements:

• Experience in a 2-wheel or 4-wheel automotive company for 5 years.
• Minimum 2 years as a workshop head or supervisor.
• Able to communicate well.
• Minimum graduate from Diploma of Engineering.
• Have a good leadership and problem-solving spirit.
• Able to operate a computer.
• Able to speak English at least passively.