MANAGER TECHNICAL SUPPORT - FACILITIES MAINTENANCE

MANAGER TECHNICAL SUPPORT - FACILITIES MAINTENANCE

Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations/ Technical Services, troubleshooting technical issues, and collaborating with other departments to improve processes.

1. Provide technical knowledge to maintenance teams in compliance with government and OEM standards.
2. Provide new methods or processes to improve current business maintenance practices.
3. Undertake maintenance planning, scheduling, budgeting and cost control, and inventory material tracking to support facilities maintenance operations.
4. Manage and monitor storage of purchased items.
5. Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.
6. Lead, mentor, and develop the technical support team to deliver exceptional service.
7. Oversee and manage the resolution of technical support requests.
8. Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.
9. Manage project risks and implement mitigation strategies.
10. Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.
11. Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.
12. Develop and document technical standards, processes, and procedures.
13. Develop and maintain support schedules to ensure adequate coverage.
14. Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.
15. Utilize SAP for tracking and managing support activities and resources.
16. Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management.
17. Implement best practices and drive continuous improvement initiatives.
18. Monitor key performance indicators (KPIs) and report on team performance.

What skills and experience do you need?

1. A Bachelor's Degree in Engineering or any related discipline(s) with 18 years’ experience in Project Management and Maintenance infrastructure experience are necessary.
2. Must have had minimum 5 years’ experience in Managerial roles related to engineering project infrastructure, planning, scheduling, project control, and cost control as Manager Engineering (Planning Scheduling, Cost Control & Material Control)/ Manager Technical Services.
3. Possess strong knowledge of OEM manufacturer’s maintenance standards, planning, leading a team, SAP, cost control, and scheduling.
4. Have substantial experience in the Domestic, light industrial construction industry and in particular facility maintenance; Must have Project infrastructure knowledge on building (Civil, Structural, Mechanical, Electrical, Piping / Plumbing);
5. Have middle level operational inspector certificate (POM) or qualifications certificate recognized by KaIT (Chief Mines Inspector) in accordance with level of position;
6. Strong leadership and organizational, scheduling & time management skills; Ability to work both independently and as a team player and thrive in a fast-paced, high-pressure environment dependent on managing multiple project timelines and schedules simultaneously; Ability to communicate well, and work productively with internal and external individuals; A commitment to safety and a desire to maintain our Indonesian mining operations to world-class international safety standards; Demonstrate strong conceptual skills, and capable of developing lateral and practical solutions; High level of integrity and commitment; Good analytical, conflict resolution, sound decision-making skills;
7. Excellent communication skills in English both verbal and written and computer literate.