Manager of Growth Strategy

Here comes a new challenge for you who is seeking the next leap in your career growth, being our Growth Manager for GoFood! In this role, you will lead problem-solving processes and execute solutions with focus on improving demand and growth metrics for GoFood. Combining business strategy and customer experience & behavior analysis, you will do experiments and campaigns that will encourage our users to experience the product’s core value as quickly as possible which will also improve the product's account spending. In short, you’ll get out of bed every day thinking about new ways to solve exciting problems and grow the business, how cool is that!

Responsibilities:

• Lead and discover growth opportunities to grow and retain GoFood user base by running data analysis from Gojek’s vast data resources including business data, transaction data, customer activity within apps and actual customer insights.
• Work closely with the Product, Marketing, Sales, Research and Intelligence team to understand customer pain points and define the solution, as well as Data, Ads and Operation teams in the development and implementation of initiatives and strategies.
• Prepare reports of key customer metrics analysis as a basis of rationale and recommendations to upper management, including CxOs of Gojek and GoTo Group.
• Conduct competitive benchmarking and analysis with local and international counterparts.
• Introduce beneficial business changes through well-written strategy documents; validate the hypotheses through A/B test or other robust experimentation methods.
• Operate the product solution and define the program to achieve business objectives by combining multiple initiatives (e.g. promotion program, incentive product, and discovery product).

Minimum Requirements:

• BS/MS in Engineering, Computer Science, Math, Economics, Statistics, or equivalent experience.
• Minimum 5 years of working experience in business strategy and planning.
• Strong critical thinking, coordination, and stakeholder management skills to drive analysis and cross-collaboration independently.
• Data analytics capability with a good knowledge of SQL and experimentation processes; High Proficiency in Python and R is a plus.
• Strong business acumen with successful experience influencing and leading cross-functional teams.
• End-to-end problem-solving mindset that can work in increments and exponents.
• Radical Candor leadership while also being a strong team player; possessing team synergy skills with a high level of enthusiasm in collaborating in a cross-functional team and can also balance attention to detail.

Psst, at the moment we are aiming to upgrade our operation through automation and machine learning. If you are interested in solving business problems through the latest cutting-edge data solutions, this is the right place for you!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly.

GoTo and its business units, including Gojek and GoTo Financial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.