Manager, Country IT

Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse team of technology practitioners is dedicated to delivering personalized IT experiences. We are looking for individuals who share our customer-centric and innovative values to join our growing team.

Get to Know the Role

You will be the primary IT contact within the country, responsible for IT-related support encompassing operational, application, office builds, service delivery, and escalations. This is an onsite role based in Jakarta. You will be reporting to the Senior Manager, Country IT.

The Critical Tasks You Will Perform

• Plan, organize, control, and evaluate IT operations: ensuring compliance with internal service level agreements (SLAs).
• Design and implement systems and policies: Collaborate with other teams to develop and coordinate systems, services and procedures.
• Ensure data security: Maintain the security of data, network access, and infrastructure systems.
• Identify improvements: Propose solutions to enhance user experience and refine system functionality.
• Provide leadership and manage staff: Recruit and coach employees, communicate job expectations, and appraise performance.
• Monitor team workload: Provide regular updates to management on workload trends.
• Audit systems and processes: Assess outcomes and perform quality control to meet cost/performance goals.
• Vendor assessment and management: Evaluate vendor capabilities, monitor performance, and provide recommendations.
• Manage corporate device lifecycle: Ensure inventory accuracy and oversee device management.
• Participate in budget planning and management: Support Country IT budget planning and control.
• Embody Grab's V.M.P (Vision. Mission. Principles): Lead changes by bringing clarity, energy, and delivering success.