Lowongan Kerja Technical Support Engineer, Totogi Remote - $60,000/year USD

Lowongan Kerja Technical Support Engineer, Totogi Remote - $60,000/year USD

Info Terbaru Lowongan Kerja Technical Support Engineer Totogi Remote di Crossover. Selamat Pagi buat sahabat yang sedang berburu pekerjaan. Pada kesempatan ini admin akan memberikan informasi Lowongan Kerja Technical Support Engineer Totogi Remote di Crossover. Berikut ini informasi lebih lengkap mengenai Lowongan Kerja Technical Support Engineer Totogi Remote di Crossover.

In the telecommunications industry, operational inefficiency and customer dissatisfaction are persistent issues, exacerbated by the complexity and volume of tasks that must be managed manually. Totogi is revolutionizing this landscape by leveraging cutting-edge, AI-driven systems to automate these tasks, significantly enhancing operational efficiency and customer satisfaction.

This role is designed for those who thrive in high-tech, innovative environments. It combines hands-on technical work with advanced AI tools to proactively optimize and automate complex support tasks. If you excel at scripting, system configuration, and deep technical troubleshooting, and are excited by the prospect of continuously improving processes through technology, this job is for you.

In this role, you will implement and manage AI-driven systems to enhance operational efficiency and customer satisfaction. You will configure and maintain network functions to ensure seamless service delivery, analyze data to derive actionable insights, and manage incidents to ensure timely resolution.

What you will be doing:

• AI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.
• Service Configuration and Maintenance: Using AI tools to configure AAA, PCRF, SMSC, and MMSC network functions, ensuring seamless service delivery and customer satisfaction.

What you will NOT be doing:

• Answering the same questions over and over again
• Providing trivial or basic troubleshooting
• Writing knowledge base articles

Key Responsibilities:

• Enhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skills.

Candidate Requirements:

• Experience working with the following Telco network functions: AAA/PCRF/SMSC/MMSC
• Solid understanding of Radius, Diameter, SS7, and IMAP protocols
• Proficiency in Linux and Kubernetes
• Professional experience using generative AI tools (e.g. ChatGPT, Gemini, Claude) to boost productivity

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