Lead Solutions Consultant

Job Description

Sprinklr is looking for a CCaaS experienced Lead Senior Solutions Consultant who will partner with Sales on our enterprise and mid-market accounts. Lead Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.

As a Lead Senior Solutions Consultant, you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.

Job Requirements

• Act as key contact in creation, presentation, demonstration, and maintenance of content specific to sales efforts.
• Prepare and execute the sales processes including Technical Discovery, Live Demonstrations, Technical Validation, Pilot seeding, Hand-over to services.
• Coordinate and manage customer communications for all technical related aspects.
• Liaise with the Product and Implementation teams for technical validation, roadmap, and account vision alignment.
• Work directly with customers to educate them on the full functionality of the Sprinklr platform through:
• Participating in meetings with the sales team to understand prospects' current and future states, identify a fit for Sprinklr in their business, and answer questions about our products and services.
• Collaborate in account strategy.
• Perform live demonstrations.
• Conduct hands-on workshops.
• Assist sales team in creating responses to RFIs and RFPs from major clients and prospects.
• Frequent travel and participation in industry events and customer-facing meetings.

Skills and Competencies

• You’ve got 5+ years of experience in a presales role at a SaaS company. We are customer-obsessed.
• You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain up-to-date Sprinklr product certifications.
• You’ve been successful in selling value for customer care, service, CCaaS, and Contact Centre.
• You’re familiar with Omni-channel engagement, Contact Centre (Voice and Digital), Conversational AI, WFM, Speech Analytics & Automated Quality Management, Case Management, and CRM.
• You’re methodical and meticulous in your approach, preparation, and execution.
• You’re expertise in the CCaaS / Customer Service industries is strongly preferred.