Lead Product Manager - Scaled Ops

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Join the Fulfilment team at Grab - a dynamic mix of product managers, engineers, data scientists, product analysts, and designers. Together, our mission is to leverage technology to empower Grab users, enabling quality data-driven decisions and providing best-in-class delivery and transportation services across the region.

You will be presented with exciting opportunities in the space of automation and AI to change the way we observe, understand and manage the marketplace. We believe as a successful candidate you have a background in analytics, a keen eye for detail and experience in ride hailing and/or delivery operations. Think you have what it takes? We'd love to hear from you.

Get to Know the Role

Reporting to the Head of Product for Scaled Ops, you will lead efforts to build and enhance an integrated suite of internal tools designed to scale operations via automation, advanced diagnostics and comprehensive insights into marketplace health, competitive landscape, and performance metrics for merchants and driver partners.

This is a hybrid role, based in our office in South Jakarta.

The Critical Tasks You Will Perform

1. Lead a team in building a data foundation and creating necessary data visualization and insights tools to empower users to run the businesses.
2. Collaborate with engineers, designers and other stakeholders to define a cohesive strategy, maintain a prioritized product backlog, and deliver delightful and impactful user experiences.
3. Balance qualitative sense-making with quantitative, data-driven insights; ensure all decisions are grounded in analysis and practical understanding.
4. Explain complex technical concepts and product strategies to varied audiences.
5. Define success metrics and measure the impact of your work to ensure alignment with organizational goals.

Qualifications

What Essential Skills You Will Need

1. At least 5 years of direct experience in product management at a tech company.
2. Experience launching new products or features, with clear metrics and impact.
3. A strategic thinker with a "dream big, start small" mindset and exceptional attention to detail.
4. Strong empathy for users, with a genuine desire to solve their pain points.
5. An owner's mindset - you can solve challenges head-on.
6. Clear articulation in communicating and presenting ideas to easily collaborate with stakeholders with a technical and non-technical background.
7. Background in data analytics or data engineering.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

1. We have your back with Term Life Insurance and comprehensive Medical Insurance.
2. With GrabFlex, create a benefits package that suits your needs and aspirations.
3. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
4. We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.