Key Account Manager, Indonesia

Key Account Manager, Indonesia

The Key Account Manager works with our biggest (potential) customers in Indonesia in order to build long-term strategic partnerships.

The Key Account Manager is an individual contributor who reports to the Sales Manager. The Key Account Manager is responsible for attracting and maintaining customers (typically B2B) for the long term. In order to achieve this, the Key Account Manager works with a variety of internal departments such as product development, technical sales advisors, marketing, customer services, pricing, and others. The Key Account Manager is the commercial driver (opening doors, closing deals, etc.) and relationship keeper, typically managing a small number of bigger accounts.

Job Description:

Accountabilities

1. Strategy Execution: Plans how to establish and maintain major account relationships. Participates with other account managers and sales management in developing sales strategies for national/global accounts and helps to identify target accounts and opportunities within the framework of the organization-wide strategy and (organic) growth plans.
2. Sales Planning and Execution: (Co-develops and) executes the sales plan for the assigned area in accordance with the set objectives and targets, ensuring that sales plans are realized and sales targets achieved.
3. Customer Acquisition: Based on market knowledge and intelligence, approaches and acquires new customers in a proactive manner through various means that may include direct visits, phone, references, etc., to retain and grow the customer base according to expectations and achieve sales targets.
4. Customer Management: Establishes and builds strong client relationships over time that allow for continuity and ongoing representation and profitability. Monitors competitive activity in each account and ensures that appropriate response strategies are formulated and communicated.
5. Value Selling: Asks questions which uncover implicit needs and develop those needs. Demonstrates the company’s capability by explaining how the company’s products and services match a customer’s explicit needs.
6. Internal Networking: Responsible for coordinating internal expertise for accounts by collaborating with the General Manager, Sales Manager, Technical Sales Team, Product Development, Pricing, and others.
7. Issue Resolution: Receives, follows up, and resolves or ensures resolution of customer complaints/queries in a timely and efficient manner.
8. Administration: Coordinates, executes, maintains, and/or improves various administrative sales processes and systems to ensure efficient and effective sales administration.
9. Management Information: Provides insights to management regarding quantitative and qualitative developments within his/her area of sales/expertise.
10. Projects: May participate in various sales and customer service-related projects in his/her area and contributes to project results.

Our Organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products, and nutritional know-how.

Equal Opportunity Employer: Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status, or any other status protected by applicable local law.