Key Account Manager

Account & Relationship Management (Sales)

Full time

Job Responsibilities:

• Communicating with clients to understand their needs and explain product value
• Building relationships with clients based on trust and respect
• Collaborating with internal departments to facilitate client need fulfillment
• Collecting and analyzing data to learn more about consumer behavior
• Resolving complaints and preventing additional issues by improving processes
• Identifying industry trends
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
• Discuss with team members about business progress towards customers and find new ways to improve

Job Requirements:

• Bachelor’s degree or above with three years of proven experience in the account or related field
• Ability to collect, track, and analyze large amounts of data
• Adaptability and strong problem-solving skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Experience in a logistic industry is highly desirable

Company Overview:

PT. Cakraindo Mitra International is a leading chemical supply chain service provider in Indonesia. Our company provides one-stop service for sea and land transportation of dangerous goods and general cargo in the domestic and international market. We focus on liquid chemicals, gas, fuel, and food products specialized in safe bulk movement. We value and provide our clients with high quality, competitive, and safe operation.

Our business includes freight forwarding for Sea Freight FCL for both domestic and international service. We provide customers with import and export consolidation services for general cargo, chemicals, and dangerous goods around the world. We are also a customs brokerage that handles general goods or chemicals declaration, inspection services, and customs clearance for export and import.

Cakraindo also provides flexible leasing and transportation services for domestic and foreign trade. To do this, we have the support of hundreds of ISO tank containers with various types (such as chemical, food grade, gas tank, lining tank, electronic heating, etc.), and hundreds of fleets for tank and container transport. Our team and fleet transport are equipped with certification of safety standards to handle dangerous goods, and solutions with GPS positioning. We have a domestic tank container depot yard that provides professional 24-hour container tank technical services, including tank storage, cleaning, heating service, container repair, modification, and technical support.